×

Ansøgningsformular

  • Jobb

  • Dina uppgifter

  • Slip fil her eller
    Tilladte filtyper: doc, docx, pages, pdf, txt.
×

Anmelde Jobannonce

Send os gerne en besked, hvis du finder stødende materiale eller oplever tekniske fejl ved jobannoncen. Vi prioriterer det meget højt at løse dine problemer.

Customer Care Advisor – Danish-speaking

Customer Care Advisor – Danish-speaking
Roche
tirsdag 11 august
Barcelona, Spanien
2 har ansøgt

In Customer Services we work towards our Diabetes Care Vision and contribute to our commercial success by supporting our customers and partners,  promoting and selling products, digital solutions, services as well as enabling behavioural change. We do so by acting in a customer-centric, future-oriented manner and with business sense when developing current and new services.

Our Product & Digital Solutions Support (PDSS) organization for Europe provides assistance and support to people with diabetes and healthcare professionals from 14 countries.

Our PDSS team is run by diverse, multicultural and passionate people who work every day to provide the best support needed to patients with diabetes and healthcare professionals.

We are looking for leadership at every level, and team members who are cheerful, positive, confident, respectful and love helping others by being part and proactively contributing to the transformational journey of Diabetes Care in Roche.


Job Purpose:

Responsible for providing excellent customer front-line assistance through a variety of channels and technology to patients with diabetes and healthcare professionals, understanding their needs and following all the systems and procedures established.

As an Advisor, you are focused on delivering a high quality, pro-active, positive, trusted customer experience and resolving a broad range of enquiries at first point of contact.

This role would be suitable for candidates with the right skills and mindset who also share the Roche values and make an active contribution to achieve our vision.


Key Accountabilities:

  • Qualified processing and answering of technical and marketing-oriented customer requests on the telephone and in written form from the subject area of diabetes; processing complaints in accordance with internal quality guidelines and regulatory provision Working with Danish and UK inbound related workflow objects such as tasks, action items or cases. Real-time administration of customer-specific data and attributes in the CRM system to provide up-to-date customer information for marketing purposes as requested by the Danish and UK Affiliates, such as address, phone number, mobile phone number, email-address, etc.
  • Work with the CRM system to document all customer interactions and contacts in accordance with the specifications of the internal quality guidelines
  • Special tasks and transformation journey
  • Taking over short-term special tasks
  • Support of new colleagues through buddy-up sessions
  • Regular proactive gathering of information about news and work processes
  • Active contribution of ideas to optimize business relevant information and work processes and to the CS Transformation Journey


Key skills:

  • Danish and English fluent ; any other relevant language is a plus, particularly French
  • Strong IT navigation skills – fast learner in new technologies
  • Excellent listening and communication skills
  • Excellent customer orientation and service mindset
  • Works with autonomy and flexibility, always with a team work attitude
  • Multi-tasking, agile skills and flexible to adapt to changes
  • Contributes with a positive spirit to a pleasant working environment
  • Always willing to learn and grow with an attitude to go beyond (in a humble manner)
  • Engagement with our organization and with the Customer Services Transformation Journey
Ansøg nu

Barcelona, Spanien

Leveomkostninger

Bröd
Brød 5 Dkk
En cappuccino 17 Dkk
Biografbillet 73 Dkk
Månedligt fitnessmedlemskab 359 Dkk
Månedlige omkostninger til offentlig transport 412 Dkk
5 km taxatur 66 Dkk
Lille lejlighed 6 508 Dkk
Mellemstor lejlighed 7 969 Dkk
Stor lejlighed 9 961 Dkk

Byens bedste kvaliteter

9/10 Fritid og kultur
8/10 Sundhedsvæsen
8/10 Startups
7/10 Tolerance

Klima og Miljø

263
Gennemsnitligt antal solskinsdage pr. år
102
Gennemsnitligt antal regnvejrsdage pr. år
50 / 100 Grønt og parker
37.5 / 100 Luftkvalitet
70 / 100 Affald
47.5 / 100 Drikkevandskvalitet
55 / 100 Rent og pænt

Nationale Corona data

Trafik

Transportmiddel til arbejde eller skole
Anbefal job
Anmelde Jobannonce
Nyttige artikler