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Accenture Operations

Customer Experience Associate – Danish

Accenture Operations Lissabon, Portugal torsdag 29 november 27 har ansøgt

Ready for the next stage of your career? Want to explore a new city?

If you’re fluent in English and Danish or Swedish, you could make the most of your talents – and discover a beautiful place to live and work – by joining Accenture in Lisbon, Dublin, Krakow, or Warsaw.

Customer Experience Associate

Accenture Operations is looking for passionate individuals with experience on customer support services. The role involves providing assistance and guidance to customers through a variety of different channels – chat, email and phone. The job involves checking clients accounts for several purposes as general inquiries, billing information, verifying data, support training of existing and new activity processes.

You will help customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients advertising solutions.

What we are looking for?

Success in this position requires great customer service skills, and desire to apply problem solving skills; ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.

We need people with a natural love of Digital Marketing and technology, appetite for learning and new experiences in a multicultural environment which fosters exchange of ideas and collaboration.

Required Skills and Experience

  • Advanced knowledge/native speaker in either Danish or Swedish (mandatory), in addition to fluency in English;
  • Desired experience of one year in Customer Service role, and previous experience in one of the following areas Sales, Digital Marketing, Technology, or other related field would be highly preferable.
  • Good communication and written skills, both in Danish or Swedish and English;
  • Computer knowledge with intermediate to advanced experience.

Profile Attributes

  • Soft skills to deal with clients, troubleshooting driven, ability to multitask;
  • Demonstrate speed, agility, critical-thinking, problem-solving skills;
  • Able to adapt to continuously evolving (SMB) small and medium-sized businesses needs to help clients grow their business on the advertising platform;
  • Solutions mind-set, helping nature, passion for customer experience.
  • Essential capabilities: Natural Communicator; Perception Skills; Planning & Organization; Team Player.

We offer:

  • Start abroad for an international career
  • Excellent service-specific training and ongoing coaching
  • Excellent working atmosphere and helpful colleagues as well as social benefits of a large corporation
  • Modern work environment
  • And much more

Interested?

Then we would be eager to get to know you. Apply by clicking on the “ANSØG NU”

Ansøg nu

OM Lissabon

Leveomkostninger

Brød
Brød 4 Dkk
En cappuccino 14 Dkk
Biografbillet 50 Dkk
Månedligt fitnessmedlemskab 334 Dkk
Månedlige omkostninger til offentlig transport 295 Dkk
5 km taxatur 32 Dkk
Lille lejlighed 5 240 Dkk
Mellemstor lejlighed 7 204 Dkk
Stor lejlighed 8 514 Dkk

Byens bedste kvaliteter

10/10 Tolerance
8/10 Sikkerhed
8/10 Frihed
8/10 Fritid og kultur

Klima og Miljø

Gennemsnitligt antal solskinsdage pr. år
218
Gennemsnitligt antal regnvejrsdage pr. år
147
Grønt og parker 67.5 / 100
Luftkvalitet 62.5 / 100
Affald 65 / 100
Drikkevandskvalitet 82.5 / 100
Rent og pænt 52.5 / 100

Trafik

Transportmiddel til arbejde eller skole
  • Bil 44.7
  • Gang 20.4
  • Tog 15.5
  • Bus 7.8
  • Motorcykel 4.9
  • Arbejde hjemmefra 2.9
  • Cykel 2.9
  • Sporvogn 1.0
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