Storbritannien (UK), LondonStorbritannien (UK), London


Publiceringsdato 25.05.2023


Customer Service Advisor - Danish Speaking

United Kingdom - London
Posted: 25/05/2023

Salary: £25Kper Year
ID: 32392_BH


OR Customer Service Advisor – Danish Speaking
Fully Remote

** Multiple positions available – must be fluent in Danish **

Customer Service Advisors to join a fast-paced, vibrant marketing agency who are working with some of the biggest names in the online gaming and gambling industry. As a Customer Support Representative, you will be responsible for providing exceptional service to our customers.

Some of what you will be doing:
  • Engage with customers through email, online chat, telephone, and other available channels.
  • Provide timely responses to customer inquiries and diligently follow up on any pending queries.
  • Develop a comprehensive understanding of our products to effectively address customer questions.
  • Acknowledge and resolve customer complaints, striving to resolve queries on the first interaction whenever possible.
  • Collaborate and coordinate with relevant departments when necessary.
  • Maintain a positive, empathetic, and professional demeanour while interacting with customers.
  • Adhere to all internal and external communication protocols and procedures.
  • Ensure customer satisfaction by delivering high-quality, professional customer support.
  • Uphold service level agreements (SLAs) as established.
  • Be available to work according to assigned shift patterns, including weekends.

  • Ideally, your skills and experience will include:
  • Fluent in Danish as a native speaker.
  • Minimum of 2 years of previous customer support experience.
  • Proficient in using computers and able to handle multiple tasks simultaneously.
  • Capable of thriving in a fast-paced work environment.
  • Motivated, focused, and assertive, with the ability to work towards targets.
  • Previous knowledge or experience with RG/AML policies is desirable but not mandatory.

  • Company benefits:
  • Pension
  • Health Insurance
  • Perkbox
  • Flexible working
  • Employee Wellbeing
  • Learning and Development
  • Staff social engagement activities
  • Apply



    Customer Service Advisor - Danish Speaking

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