Customer Service Employee Danish Speaking

Job description

Are you ready for your Swapfiets adventure?

Your workday

You arrive at our brand new headquarters on the Molukkenstraat in Amsterdam Oost and find a spot next to your favorite colleague(s). One of your colleagues has already brought you a nice cup of coffee and you check your inbox for recent customer questions while enjoying your favorite Spotify playlist.

After the morning updates, you are ready to start your day! You begin by speaking with colleagues and Swapfiets customers. Questions have come in about scheduling / rescheduling appointments, store information, and you help a colleague who is on their way to deliver a new Swapfiets to a customer!

Time for lunch! What will it be today? A croque monsieur, soup and sandwich, or a fresh salad lovingly prepared by our lunch heroes. The rest of the afternoon you will do your best in answering incoming questions from our valued subscribers. As the day comes to a close you often join for a company bike ride or for a drink on Friday for the company ‘borrel’. You are a close team and besides working hard there is also lots of laughter!

This is how you reach your goal

You are the first point of contact for our customers, the voice on the phone and the person behind Whatsapp.

You solve problems so that our customers can continue cycling without worrying.

You proactively help our customers even before they ask for help.

You work in a big team and there are lots of inquiries but, you easily answer with your experience and knowledge. In this way, you also help others grow in their career.

You document everything that is relevant, such as agreements made with customers and information for colleagues in our internal knowledge base.

You see room for improvement? You come up with solutions and suggestions and you think with us about how we can provide an even better service.

Job requirements

Your profile

You are able to work from Amsterdam at our Headquarters

You are available to work either part-time or full-time

You can start beginning of June

Helping others makes you intensely happy. You are already happy when you show someone the way on the street

While you are reading this, you are already applying. Multitasking is not an issue for you

"Problems"? No way, you only see solutions

You like to chat with everyone!

You have a good command of English and Danish

Experience in a similar role (customer service, customer care or support, etc) is a plus

What Swapfiets offers you

Your own Swapfiets (lend-lease) !

A pension plan and a discount on your health insurance

Lots of responsibility, challenging work, and friendly colleagues

Travel allowance (if you live more than 11 km away from the office, otherwise you’ll just use your Swapfiets, right.. ?)

Delicious lunch at the office for a small contribution

Onefit for Business arrangement, to promote your healthy lifestyle!

Learning programs developed by our Learning & Development department

Workshops and inspirational talks

One day off per year to do voluntary work paid by Swapfiets

or

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Questions

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Why do you want to work at Swapfiets? *Are you fluent in English and Danish? *YesNoHow many hours per week are you available? *What is your earliest possible starting date? *Do you live in Amsterdam or the surrounding area to work at our HQ? *Are you eligible to work in the Netherlands? *YesNoDid you get referred by anyone at Swapfiets? If yes, by whom?

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