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Customer Support Representative - Danish Speaker (maternity cover)
Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E
As a Customer Support Representative your primary function is to provide commercial support for portfolio of customers type of project business. Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.
Your main responsibilities:
• To handle inquiries via phone, chat and email from customers and/or internal parties
• Order management: order entry, price checking, order clearing compliant with Eaton's policies
• Complaint handling
• Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfil external customer project
• To handle a variety of pre-sales or post-sales service functions
• To provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration
• To resolve problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
• To foster an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships
• Bachelor's degree (BSC/BA) and fresh graduates are welcome to apply
• 1-3 years experience in customer support is an advantage
• Danish and English language knowledge minimum B2 level, Local/Native Language Capabilities according to the team's scope"
"Basic MS Office
• SAP/Oracle knowledge or any Case Mgmt Tool is an advantage"
• Strong communication skills (written and verbal) , Customer Service attitude, strong attention to details, punctuality, problem solving mindset
- Danish & English knowledge
- Basic MS Office knowledge
- SAP/Oracle knowledge or any Case Management Tool is an advantage
- Strong communication skills (written and verbal)
- Customer Service attitude, strong attention to details, punctuality, problem solving mindset