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Flere job i Malta
Malta, SliemaCustomer Experience Advisor - Danish Market
MaltaDanish customer support to Malta
- Malta, Saint Julian's
Danish Customer Service Wanted to Betsson in Beautiful Malta! (Relocation package included!)
Danish speaking Customer Support Agent
- Work within a team to ensure that our customers get the best customer experience possible
- Support your colleagues and contribute to a good atmosphere
- Provide native language support to customers via Live Chat, emails and telephone in your native language/s
- Guide customers through the site and/or mobile phones and assist them in using the various services and products offered
- Help resolve customer queries – whatever they may be!
- Develop our Customer Support department by sharing knowledge, contributing to team projects and finding new and innovating practices
- Work closely with other departments like Player Safety, Responsible Gaming and CRM to ensure a positive and safe gambling experience
- Drive business success and act as the voice of customers by providing feedback and innovative ideas
- Handle both written and verbal internal communication, which is in English
- Customer satisfaction scores
- Contact quality (demonstrating empathy, reaching resolution, strong communication) and friendliness
- Contacts handled
- Product knowledge
- Team contribution and extra tasks
- You have developed excellent written and verbal communication skills
- You understand the value of being an excellent team player
- You can demonstrate experience of complex problem solving
- You’re responsible and reliable
- Ideally at least 1 years’ experience in a Customer Service environment
- Can work well in a fast-paced environment where multitasking is an essential skill
- Fluency in English and Danish is essential
- Good understanding of basic internet and technical concepts (you know the difference between a chocolate cookie and a browser cookie)
- An interest in learning more about the online gambling industry
- You identify with our company values
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