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Danish Speaking Service Desk Representative

Cognizant
Cognizant
Publiceringsdato 14/09/2022
flag
Ungarn, Budapest
1 har ansøgt

DANISH Speaking Service Desk Representative

Job details

  • Job location : , 9th District, Mill Park office building
  • Role type: permanent
  • Full time employment, 40 hours/week
  • Hybrid work
  • Job responsibilities

  • Resolving IT issues of our clients, act as first point of contact for the customer
  • Handling end-user calls and web queries via tools, phone and email
  • Documentation and precise administration, logging of calls on the ticketing tool
  • Delegation of problems which cannot be resolved on first level to the competent Level 2 team
  • Keep the user informed, own and follow-up ongoing cases
  • Maintaining and improving customer satisfaction level
  • You are

  • or and you
  • Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but NOT a MUST (we provide you 2-weeks foundation IT training as part of the Onboarding process)
  • A university graduate - fresh graduates are welcome!
  • You have willing-to-learn attitude & customer-focus mindset
  • Excellent communication skills – both written and spoken
  • Flexible, multitasking, dynamic personality, team player attitude
  • You have logical thinking, good problem solving skills
  • Open for working in shifts
  • What we offer - Our benefits

  • Competitive salary package + cafeteria + annual bonus system
  • Online training opportunities
  • Discount fitness opportunity nearby + All You Can Move Sportpass
  • Free medical service package in Medicover
  • Language course reimbursement
  • Hybrid model of working
  • Footer Borger fra land uden for EU/EØS/Schweiz?

    Du er velkommen til at ansøge! – Forvis dig blot om, at du er berettiget til at bo og arbejde inden for EU, før du sender din ansøgning



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