DANISH Speaking Service Desk Representative
Job details
Job location : , 9th District, Mill Park office building Role type: permanent Full time employment, 40 hours/week Job responsibilities
Resolving IT issues of our clients, act as first point of contact for the customer Handling end-user calls and web queries via tools, phone and email Documentation and precise administration, logging of calls on the ticketing tool Delegation of problems which cannot be resolved on first level to the competent Level 2 teams Keep the user informed, own and follow-up ongoing cases Maintaining and improving customer satisfaction level You are
or and you Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but NOT a MUST (we provide you 2-weeks foundation IT training as part of the Onboarding process) A university graduate - fresh graduates are welcome! You have willing-to-learn attitude & customer-focus mindset Excellent communication skills – both written and spoken Flexible, multitasking, dynamic personality, team player attitude You have logical thinking, good problem solving skills Open for working in shifts What we offer - Our benefits
Competitive salary package + cafeteria + annual bonus system Online training opportunities Discount fitness opportunity nearby + All You Can Move Sportpass Free medical service package in Medicover Language course reimbursement Hybrid model of working
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