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Holland, AmsterdamHolland, Amsterdam
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Belvar

Publiceringsdato 13.01.2020

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Reservations Agent (Danish speaking)

Belvar is a hotel management and development Company. Belvar operates hotels in franchise agreement with Marriott International. Our team consists of experienced hoteliers, which support our real estate partner (VASTINT) within the entire process of founding and operating a brand new hotel chain called MOXY Hotels. Our goal is to achieve long-term success to every single project. First Hotels is a leading collection of hotels with 60 unique hotels centrally located in Sweden, Norway, Denmark and Iceland (www.firsthotels.com). First Hotels is committed to providing quality experiences and individual choices. All our hotels offer a unique atmosphere and singular sense of style. Job Description For our head office in Amsterdam we are looking for a Multi Property Reservations Agent. The multi-property reservations agent handles customer inquiries within predefined parameters. Works with customers to align customer requirements and actively up-sell each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is turned over properly and in a timely fashion for quality service delivery. Maintains customer loyalty by delivering service excellence throughout each customer experience. Processes business correspondence and create contracts and other related booking documentation as required. Demonstrates selling skills, polite communication skills, and a detailed understanding of property operations, food and beverage, and planning. SUMMARY OF TASKS Managing Individual Reservations
  • Processing incoming individual reservations via Email or Phone.
  • Sells the hotel according the stipulated strategy.
  • Implement process improvements and best practices.
Customer care
  • Maintains close relationship with major cooperate bookers.
  • Main contact person for reservation and arrival related requests.
  • Prepares and follows up on invoices for direct billing requests.
Sales & Revenue Management Support
  • Responsible for Property Management System maintenance on rates and selling strategies.
  • Communicates wholesale pricing and allotments.
  • Other Sales and Revenue support tasks as needed, e.g. daily reporting.
Qualifications
  • Bachelor or Associate Degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; previous work experience is a plus.
    • or: High school diploma or GED; 2 years’ experience in the sales and marketing, guest services, front desk, or related professional area
  • Fluent command in English and Danish, any other language is a plus
  • Excellent communication and customer care skills
  • A steady team player who pays attention to detail
Additional Information Reports to: Groups and Reservations Manager What we offer:
  • A market competitive salary
  • A fast-growing dynamic international company
  • Access to the global learning system of Marriott International and the Marriott Explore Rate program (stay in 7000+ hotels worldwide at highly reduced rates for you, your friends and family)
  • Happy Friday drinks & staff parties
  • Travel allowance
  • Above all, a fabulous team!

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