job
Malta, GziraMalta, Gzira

JobMatchingPartner

Publiceringsdato 17.01.2024

Responsible Gaming Analyst- Danish Speaking

Our client, an established operator is on the search for a Danish speaking Responsible Gaming Analyst! Do you love to get into the nitty gritty of things, if so look no further!

As a Responsible Gaming Analystyou willsafeguard our players and the business. This is a great opportunity where you will liaise with players by email or phone to ensure a responsible gaming experience whilst continuously improving our responsible gaming operation.

Role & Responsibilities:

  • Monitor escalated self-excluded players to assess risk and refund, eligible players
  • Monitor escalated player registrations to prevent and avoid underage gambling
  • Analyse risk-scoring reports to identify potential addictive behaviour, contact players who are at risk by phone or email and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking
  • Monitor and review follow-up case report on a daily, weekly, and monthly basis
  • Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded
  • Adopt a solution-focused approach to assist vulnerable players
  • Recommend changes or amendments to Responsible Gaming operational activities and processes
  • Work closely with the Responsible Gaming Management to instil a culture of Responsible Gaming through promoting awareness, and delivering training as required

Education, skills and experience
  • Native level of Danish with the ability to speak and write in English fluently
  • Have a keen interest in the psychology of addiction, regulatory and compliance knowledge
  • Be a good listener, help and understand others showing empathy
  • Be keen to learn and strive to improve business operations
  • Have a positive mindset and a flexible approach
  • Be a great team player
  • Have analytical thinking with excellent attention to detail
  • Have the ability to work in a fast-paced, dynamic environment working against deadlines.

Please, apply with your detailed CV in English.

As part of the interview process, candidates will be asked to supply 2 references (work-related) and if offered, a fresh police conduct is required.

*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU. We act on behalf of numerous clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent

Department Analysts Role Responsible Gaming Analyst Locations Gzira Yearly salary €28,000 Employment type Full-time

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