David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Danish speaking Technical Support Advisor for their Benalmádena office.
Position: Technical Support Advisor
Location: Benalmádena, Spain
Employment type: Full-time
Remuneration: Base salary + bonuses.
DUTIES AND RESPONSIBILITIES:
- Handle customer technical support queries through various channels in a timely manner
- Listen attentively to customer needs and concerns in order to understand customer requirements and identify technical issues
- Gather and document all relevant information into the system to insure a high level of service is delivered
- Provide good customer service with the aid of high-quality technical knowledge gained from the internal training and support systems
- Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.
- Native/fluent in Danish, both oral and written. Fluent in English (B2 level)
- Comfortable communicating with clients over the phone
- Completed ICT training is preferred
- Strong technical knowledge, experience in the technical field will be considered as an advantage
- Excellent communications skills (both oral and written)
- Knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.)
- Computer literate with sound knowledge of Microsoft Office suite
- Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial
- Ability to multi-task with an analytical mind-set.
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential.