Polen, KatowicePolen, Katowice

Rockwell Automation

Publiceringsdato 16.05.2023


Technical Support Engineer with Danish


As a Technical Support Engineer, you will play a crucial role in providing support and technical assistance for our Danish speaking customers.

In this position, you will be responsible for:

  • Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging systems in English and Danish.

  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

  • Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering.

  • May be involved in customer installation and training.

  • Provides support to customers/users where the product is highly technical or sophisticated in nature.

  • Complexity: Works on issues of diverse scope where analysis of data requires evaluation of identifiable factors.

  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

  • Supervision: Normally receives little instruction on day-to-day work, generally instructions on new assignments.

  • We expect:

  • Good knowledge of Danish and English.

  • Related experience.

  • Receives assignments in the form of objectives and determines the process by which to meet goals.

  • Interaction Frequently interacts with peers and customers to gain the cooperation of others or conduct presentations of technical information/project activities.

  • Engineering bachelor's degree.

  • Our benefits:

  • Life insurance.

  • Private medical care.

  • Sodexo LunchPass Card.

  • Funding on the MyBenefit platform.

  • Annual bonus.

  • Christmas and holiday allowance from the Company Social Benefits Fund.

  • Co-financing for training.

  • Language courses.

  • #LI-RS2



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