At HCL, innovation is not just another word, it’s part of our organizational heritage and DNA - a journey that began in 1976 and continues to power us ahead even today. Reporting to the Office Escalated Support Team leader, the Escalated Support Specialist will provide support to specific speaking customers, field engineers and business partners engineers for escalated issues, there is a strong focus on solving issues in a timely and efficient manner, resulting in first call resolution and a high level of customer satisfaction.
