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Customer Service Agent for Danish Market – Based in Ireland

Customer Service Agent for Danish Market – Based in Ireland
National Pen
onsdag 17 november
Dundalk, Irland
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National Pen is a Multinational Promotional Products Company providing expert knowledge and essential Promotional Products for Professionals and Businesses worldwide.

Our workforce is from over 30 different countries with 19 working languages, we give on-going training to provide you with the tools to be successful. Our Training Department has won The Best Training Initiative for 2019!

Customer Service Agent Requirements:

  • Customer Service/Accounts and Collection experience desired but not essential as we provide paid training.
  • Ability to analyse a problem quickly and resolve it following procedures
  • Good telephone manner: courteous, clear speech, good call management
  • Customer service focused, able to deal with customers in a friendly and polite manner
  • Computer literate/ strong attention to detail
  • Be open, coachable and a team player, Be Fluent in Danish / good English
  • Must be eligible to work in Ireland without restrictions

What our Customer Service Agents do:

  • Inbound & Outbound Calls (General queries, finance queries, shipping issues)
  • Resolving customer issues, problem solving and negotiating
  • Processing orders via telephone and email, Translating and proof reading
  • Up-Selling orders
    Any other duties/projects as directed by Management
  • Document customer comments re: payment date / disputes etc.
  • Ensure that the requested paperwork and documentation is issued to customers.
  • Assist cash application team and ensure that payments are processed into the correct customer accounts.


  • Attractive relocation package (Four nights B&B and a flight refund of up to €150.00)
  • First day induction
  • Orientation Assistance including Accommodation assistance, revenue, Irish bank account set up
  • Two weeks paid training
  • Salary of €24,000 per year plus a quarterly bonus (Income Tax in Ireland is 20%)
  • Yearly Salary review
  • Continuous coaching and mentoring
  • Staff discount with over 60 local shops/ businesses
  • Multicultural environment
  • Social club with fun events for employees and friends
  • Weekly payroll & No shift work
  • Amazing employee referral program
  • Discounted gym membership
  • Paid holidays
  • Free parking and onsite Canteen
  • Team Incentives

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