Jobbet er ikke længere tilgængeligt!
Flere job i Storbritannien (UK)
Storbritannien (UK), LondonGlobal Internship Program (Danish speaker) Private Equity Insights
Storbritannien (UK)Language teacher - Danish
- Storbritannien (UK)
AML Analyst - Danish-Speaking
Language Localisation Executive - Danish - Contractor
The Formation of the Language Team in BX will be responsible to review and critique all customer facing content produced by the BX team and translation partners. The language specialist will be dedicated to providing best in class localisation of content in their target language taking into consideration the local nuances with a view of improving the customer journey from start to finish with clear concise and accurate communication in an ASOS ToV. In parallel supporting with various translations from English into language. Made up of Language specialists for over 8 languages, they will work together with Customer Care and BX to ensure that all stakeholders have access to up to date content, in language, and in the ASOS Tone of Voice.
The Role:
- Responsible for driving improved customer self-serve capability and usage for your site.
- The creation and maintenance of all content used both within Customer Care by advisors and across the Help pages. Gradually, this will move to our agency to allow room for more creative projects.
- Your priority will be to review, revise and provide consistency in all external customer facing communication. Ensuring we’re using the capabilities of our systems to the fullest extent.
- Interacting with various stakeholders across the business including
Responsibilities:
Creating and maintaining content for your site taking into consideration why customers contact us, how we categorise content and if this works for customers in your market.
- Considering how other sites customers in your market access are organised and what we might view as best practice for your customers.
- Review and update Glossaries and Style guides connecting BX Content, Global Trading, Social and CRM teams.
- Test and proof the site for the respective language
- Train and support new copywriters in translation agencies in the native language
- Train the machine translation feature in the future
- Support and manage projects the come through localisation team
- Attend meetings with country strategists and content team to discuss local sensitivities
- Monitoring the effectiveness of content delivered and learning how each delivery can be improved to increase deflection and customer satisfaction.
- You will ensure that Help page content is accurate, up to date and that it is presented in a way that has a local feel whilst maintaining the overall ASOS tone of voice.
- You will be Customer Care’s primary translator and BX primary reviewer for the respective language and be required to provide translations to support the department (s) as well as the wider business.
- Ensuring customer care advisors have accurate and up to date content to use when replying to customers across various contact channels. This includes being an expert in your markets’ business processes.
- Ensuring that best practice is shared with fellow Editors
- You will be an expert in the capability of our current systems to provide customer self-service Ensuring all relevant legislation, regulation and policies are complied with.
- Effectively work with stakeholders both within Customer Care and across the business to ensure content reflects all business change
Hvordan du anskaffer dig en international sundhedsforsikring, når du skal flytte til udlandet
Skal du snart flytte til udlandet for at arbejde? Det er et virkelig spændende og livsændrende eventyr, som du er ved at opleve! Selvfølgelig er det...
Hvad ingen fortalte dig, inden du flyttede udlandet
Mange expats nikker genkendende til de samme 'havde jeg dog bare vidst...' øjeblikke, når det kommer til livet i udlandet. Så vi har samlet en bunke råd fra expats fra hele kloden, så du kan få et smugkig ind i, hvad der venter, før du selv pakker kufferten og springer ud i dit internationale eventyr.
8 tips til at bekæmpe hjemve, når du har flyttet til udlandet!
Hjemve er en følelse af stress eller angst, der opstår ved separation fra mennesker og steder, man kender til. Sådan her kan du mindske hjemve, når du flytter til udlandet!
Find din lejlighed i Storbritannien (UK)
Fælles bolig
London, United Kingdom
Ledig fra Dec 31, 2026Spacious room in 4-bedroom houseshare in Forest Gate, London
€669
Måned
30Dag
Mit ophold
Soveværelser:4
Badeværelser:1
Fælles bolig
London, United KingdomLedig fra Jan 02, 2026Room for rent in Oval , London
€1,008
Måned
30Dag
Mit ophold
Soveværelser:4
Badeværelser:1
Fælles bolig
London, United KingdomLedig fra May 20, 2024Room in 4-bedroom flatshare in Tower Hamlets, London
€1,205
Måned
90Dag
Mit ophold
Soveværelser:4
Badeværelser:1