Are you looking for an opportunity to work in one of Europe´s sunniest countries and at the same time develop yourself personally, your career and create a memory for life? Then you will be glad to hear that we at SYKES are currently looking for Danish speaking costumer service agents for our flagship office in Cyprus!
We understand that you most likely have to relocate upon employment, and we want you to feel secure in that process. Therefore, we will be by your side in every step on the way to get settled in Cyprus, e.g. with local administration and finding a place to stay. The team you will work with consists of 12 committed and great colleagues. They come from Sweden, Denmark, Finland and Norway.
We can promise you one thing in particular, after your employment here you will have developed as a person, made friends for life and had a wonderful time!
About the position
You will be hired as a customer service representative. In this position you will handle incoming questions be mail and phone regarding Sony PlayStation. You will answer questions about PlayStation’s hardware, games, campaigns, and purchases. Your goal is to provide the customer with solutions to their problem, to guide them in a professional manor, and most importantly to give them a great customer experience.
In this position you will:
- Answer customers via phone and mail
- Provide information and answering queries about the products
- Provide top level service
- Handle after call administration
Benefits of this position and SYKES Cyprus
- There are no sales in this position
- Fixed monthly salary
- 0% income tax up to 19´500€ / year
- Great career development opportunities
- Paid introduction and overtime
- Paid leave, 21 days
- Relocation package
- Private health insurance
- Help with local administration such as opening a bank account and immigration forms
- Modern, newly renovated and centrally located office with a 5-minute walk from the sea
- Sun 340 days a year
- Monthly SYKES activity day
- Special discounts and offers on local cafés, gyms and more
For this position we are looking for you who gets motivated by the thought of working here with us. You have a high school degree and is a native speaker and writer in Danish and have an English conversational capability.
Preferred but not mandatory qualifications:
- Previous experience of call center business
- Previous experience from a customer service position, e.g. waiter at restaurant
- High general technical knowledge
- Prior experience and user knowledge of a Sony PlayStation
Who are SYKES globally and locally?
Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia and Africa.
SYKES Cyprus is our site at Larnaca. Our site is a modern (renovated 2017) and multicultural office. It is characterized by a warm, including culture among our 90 colleagues. Our multinational team consist of colleagues from Sweden, Norway, Denmark, Finland, Germany and England.
Do you want more information about the position or the recruitment process, please contact Recruiter and Brand Ambassador Fredrik Larsson via mail firstname.lastname@example.org.
Placement: Cyprus, Larnaca
Terms: Full time
Start dates: 28th of January / 28th of February